Terms of Use

www.victoriabeckham.com (the “Website”) is operated by Victoria Beckham Inc. (“we”, “us” and “our”). This is a limited company registered in Delaware

These terms cover the United States only.

If you are shopping in the UK please refer to the UK terms and conditions which apply to your purchase and your use of the Services there.

For orders placed in the United States of America, delivery services are provided by Stellae International Inc and shipped via Fedex.

You can contact our client services team on +1 310 432-2500 or usclientservices@victoriabeckham.com Monday – Friday 5am until 5pm and Saturday – Sunday 7am until 3pm EST including public holidays.

Use of Services

The Website and related services (including any applications which allow you to buy our products from us on mobile devices) “Services” are made available to you in accordance with the following Terms of Use Service, as well as any other rules and policies posted on our Services, which are hereby incorporated by reference (“Terms”). Please read the Terms carefully before placing any orders, or using the Services. We recommend you should keep a copy of the Terms for future reference.

YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THESE SERVICES BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY ASSIGNED TO YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THESE SERVICES IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE.

We may modify these Terms from time to time and upon such modification, you will be asked to accept the Terms to continue to use the Services. If you do not agree to any change to the Terms then you must immediately stop using the Services.

You agree that the information you provide when you register you is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address: usclientservices@victoriabeckham.com. We may also change registration requirements from time to time.

We may change, withdraw, or suspend access to the Services (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.

The Services may include links to other third-party services or resources. We have no control over the content of these third-party services and are not liable in any way for their content.

Any material that you upload to the Services or which you send to us via any other medium (including all social media) will be considered non-confidential, non-proprietary and we will have the right and license, but not the obligation, to use, copy, distribute and disclose to third parties such material for any purpose in all media now known or hereinafter invented. We also have the right to disclose your identity to any third party who claims that such material infringes their intellectual property rights or their right to privacy.

We will not be responsible or liable to you or any third party for the content or accuracy of any materials posted by you or any other user of the Services and you agree to be responsible to us for and indemnity us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Services.

We have the right to remove any material or posting you make on the Services at our sole discretion.

Orders

You agree that your order is an offer to purchase the products listed in your order to us on the Terms provided herein and on the relevant order pages. All orders are subject to our acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. We will inform you if we are unable to fulfill your order. We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorization for payment; shipping restrictions apply to a particular item; the item ordered is out of stock, the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within the Terms. Please note that we may refuse to process an order that is a multiple of a single product, for example an order for three of the same dress, in the same color.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion if we believe it is in our interest to not provide the product. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Service whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Service, refusing to process a transaction or unwinding or suspending any transaction after processing has begun. However, to the extent we have charged you for such a purchase, we will refund your money.

After submitting an order to us, we will send you an order acknowledgment email with your order number and details of the Products you have ordered from us and delivery details. Please note that this email is an acknowledgement of your order and is not an acceptance of your order.

Acceptance of your order and formation of a contract of sale takes place when your order has been dispatched and we have sent you an email confirming this.

When placing an order for the first time, you may be required to or may be offered the option to register with use and complete certain required fields on an order form. Where we ask you to provide and use identifiers and passwords to access restricted parts of the Services, it is on condition that you shall be responsible for ensuring that such identifiers and passwords are kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware or suspect any unauthorized use of your account. You will be charged for products once your order has been dispatched.

You can pre-order new season items on victoriabeckham.com and make payment in advance. When you pre-order an item, payment will be taken and your order will be held until we have received the stock. In the product page of pre-order items you will find information regarding expected shipping dates. If your order includes both in-stock and pre-order items, or you purchase more than one pre-order item with different expected shipping dates, items will be dispatched on arrival at the warehouse, and incur a single shipping charge. When an item is dispatched, you will receive a shipping confirmation email so that you may track the delivery.

We will store a record of your transactions for a minimum of one year.

Prices

Prices shown on the Site are in Pounds, Dollars or Euros. Prices do not include delivery costs. If applicable, sales tax will be added at checkout.

All prices and offers remain valid as advertised from time to time. The Pounds or Euros price of a product displayed on the Services at the time the order is accepted will be honored, except in cases of obvious error.

Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.

If you are a customer whose credit/debit card is not denominated in Pounds, Dollars or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. All orders are placed with Victoria Beckham Inc., which is a US entity. Your card issuer or payment method provider may therefore apply other international bank charges. We have no control and cannot predict the amount of these charges. Please contact your issuing bank before placing your order if this applies to you.

Payment

Payment can be made by Visa, MasterCard and American Express. Payment will be debited and cleared from your account upon completion of the order process on the Website. You can also use PayPal, removing the need to enter your credit card details. When you select the PayPal option at checkout, you will be directed to the PayPal site to ‘Log In’ to your PayPal account and review the total amount to pay before clicking ‘Pay Now’. Once you click ‘Pay Now’ your transaction is complete and you will be returned to victoriabeckham.com.

You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be able to deliver and shall not be liable in any way for any delay or non-delivery.

To help ensure that your shopping experience is safe and secure, we use reasonable security systems to encrypt your payment details.

You can save Credit Card details in your account and use them to complete future orders. For your security, you will always be asked to enter your CVV code at checkout. We receive authorization to charge your account once the order is placed and the pending transaction will be settled upon dispatch. For security and fraud prevention, all orders made with a credit or debit card are subject to authorization and our fraud team may ask for further details before an order is processed.

Insurance and Delivery

Our delivery and returns representative Stellae International Inc will deliver your purchases to you via FedEx.

Ownership of any products ordered by you from us shall pass to you on the date and time of delivery to your nominated address.

We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us, and transfer of responsibility in the same way.

We shall be entitled to supply your purchases in instalments and each instalments shall be deemed to constitute a separate contract with us, and we shall be entitled to supply only part of an order.

Shipping

When your order is shipped, we will send you a confirmatory email, which will include your tracking number. You can track and trace your order using this link.

Order status may take up to 1 hour to update after the order has been placed.

A signature will be required upon delivery of your order. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

Please contact client services on +1 310 432 2500 or usclientservices@victoriabeckham.com with any questions.

Delivery Costs and Times

  • Ground – 5-7 working days Coast to Coast – Free
  • Next day – order before 3pm EST – $20
  • Same day Manhattan – order before 1pm EST – $55

Same Day shipping applies to Manhattan zip codes starting with 100 only.

Please note that orders being shipped to Alaska and Hawaii may be subject to delay. When placing your order please ensure that the billing and shipping address details are correct as we are unable to redirect packages once an order has been processed.

Christmas Deliveries

To ensure delivery by 24 December:

Ground – order before 3pm EST, 15 December
Next day – order before 3pm EST, 19 December
We will be closed on 25 December and 1 January

Returns and Cancellations

You may return your order to us, using our free returns collection service. Items should be returned within 14 days of their delivery date, unused and with all garment tags still attached. Our branded boxes are considered to be a part of the product and must be returned with the item(s). This is also to ensure that the item(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you for your referral and/or a refund refused.

Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any returns paperwork.

To Return Your Order

  • Please fully complete the returns form, including the order number.
  • Enclose the returns form with the item(s) you wish to return in the original box.
  • Attach the returns label provided to the outside of the box.
  • Call us on +1 310 432 2500 to arrange for pick up.

Purchases must be returned from the original shipping country with the original returns form.

Refunds

Refunds will be credited to your original method of payment. Original shipping charges will not be refunded.

If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid.

On receipt of return, we shall process the refund as soon as possible.

We estimate that refunds will be made by the provider

Leatherwear

Our leatherwear is covered with a one year manufacturing warranty which covers the product for problems that occur as a result of production. We cannot be responsible for general wear and tear and any changes that occur due to the nature of the materials used. With regard to exotic skins, the controlled breeding of exotic species is closely monitored and regulated by an international convention for the preservation of endangered species (CITES). Each skin has a traceability file that specifies its characteristics as well as its precise origin. Python products cannot be shipped to California.

Eyewear

Our eyewear is covered with a one year manufacturing warranty which covers the product for problems that occur as a result of production.

Faulty Items

Items are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on the Services. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

Intellectual Property

Original shipping charges will not be refunded.

On receipt of return, we shall process the refund as soon as possible.

All content (including but not limited to logos, text, data compilations, graphics, icons, images, photographs, audio clips, sounds, music and software, and any combination of these) of the Services is either owned or licensed to us, and is protected by applicable copyright and other intellectual property laws around the world. All such rights are reserved.

The VICTORIA BECKHAM trade mark and all other marks, trade names, service marks, brand names, business names, illustrations, logos, prints which appear on the products on the Services or their packaging, whether registered or unregistered are either ours or licensed to us and are protected by applicable trade mark laws around the world. All rights are reserved.

All other intellectual property in or connected to the Services, our products, or any related packaging, stationery, marketing material, or in any other way are either ours or licensed to us and such rights are protected by the applicable laws around the world.

Your use of the Services and contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to its content including our Software and all HTML and other code contained in this Service. You are permitted to access and make personal use of the Service but such use is limited and does not include the right to:

  • use the Services in any way which may prejudice or damage our reputation or that of Victoria Beckham;
  • use the Services for any commercial or business purposes except for the intended purchasing of goods; reproduce, reverse engineer, or redistribute the Services or any of its contents for commercial or business use.
  • take any action that may impose an unreasonable burden or load on our infrastructure.

We do not promise that the content of the Services is accurate or error-free. We do not promise that the functional aspects of the Services will be error free or that the Service, contents, nor the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the internet ensure they have up to date virus checking software installed.

Opinions expressed by individuals on the Services are the personal opinions of the authors and do not reflect the views of Victoria Beckham Inc.. If you have a complaint about any posts please contact us at usclientservices@victoriabeckham.com.

Limits on Our Liability

Nothing in these Terms is intended to negatively affect federal and state consumer protection rights.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE, OUR PARENTS, SUBSIDIARIES, AFFILIATES, OR ANY OF THEIR DIRECTORS, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS OR THIRD PARTY LICENSORS, BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES OR LOSSES ARISING OUT OF OR RELATING TO THESE TERMS AND/OR THE SERVICE PROVIDED HEREUNDER OR ANY OTHER INTERACTIONS WITH US, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION OF LIABILITY APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, NEGLIGENCE, RECKLESSNESS, PROFESSIONAL NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER BASIS OR LEGAL THEORY. WITHOUT LIMITATION OF THE FOREGOING, THE TOTAL LIABILITY OF US, OUR PARENTS, SUBSIDIARIES, AFFILIATES, OR ANY OF OUR DIRECTORS, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, OR AGENTS FOR ANY REASON WHATSOEVER RELATED TO USE OF THE SERVICE OR ANY CLAIMS RELATING TO THESE TERMS OR ANY CONTENT SHALL NOT EXCEED THE AMOUNTS, IF ANY, PAID BY YOU TO US DURING THE TRANSACTION GIVEN RISE TO THE CLAIM AND IF THE CLAIM DOES NOT ARISE FROM A SINGLE TRANSACTION, IN NO CASE MORE THAN THE AMOUNTS PAID TO US BY YOU IN THE PRIOR THREE MONTHS.

We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).

THE SERVICE IS PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OR REPRESENTATION OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT, QUALITY, AND/OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THE ACCURACY, RELIABILITY OR COMPLETENESS OF ANY INFORMATION PROVIDED BY US IN CONNECTION WITH YOUR USE OF THE SERVICE, OR THAT THE SERVICE, INCLUDING, WITHOUT LIMITATION, ANY DATA, FILES, AND/OR OTHER INFORMATION STORED ON A SERVER OWNED OR UNDER OUR CONTROL OR IN ANY WAY CONNECTED WITH THE SERVICE, WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE, UNINTERRUPTED, ERROR-FREE, VIRUS-FREE OR SECURE. WE TAKE NO RESPONSIBILITY AND ASSUME NO LIABILITY FOR ANY CONTENT THAT YOU OR ANY THIRD PARTY SUBMITS, POSTS OR SENDS OVER THE SERVICE. YOU ARE SOLELY RESPONSIBLE FOR YOUR CONTENT AND THE CONSEQUENCES OF POSTING OR PUBLISHING IT, AND YOU AGREE THAT WE ARE ONLY ACTING AS A PASSIVE CONDUIT FOR YOUR AND OTHER USERS’ ONLINE DISTRIBUTION AND PUBLICATION OF CONTENT PROVIDED BY YOU AND THEM.

You agree to release, indemnify and hold harmless us, our parents, subsidiaries, affiliates, directors, members, officers, employees, agents and third party licensors, third-party publishers, necessary third-party platform providers, from and against any and all liabilities, losses, damages, claims and expenses, including, without limitation, attorneys’ fees, with respect to (i) your access, use or misuse of, or reliance upon, the Services, (ii) your actual or alleged violation or breach of these Terms or rights of another, (iii) Content provided by you or through use of your account, and/or (iv) your acts or omissions. You agree to cooperate fully with us in the defense of any claim that is the subject of your obligations hereunder. For the avoidance of doubt, this section shall survive the termination of these Terms.

Term and Termination

These Terms are effective until terminated by us or you. We shall have the right to terminate these Terms including, without limitation, your right to access and use the Services, at any time in our sole discretion and without advance notice to you, provided we will fulfill or refund any purchases made prior to our termination and otherwise continue to grant you the rights herein for those prior purchases.

The licenses granted herein by us shall automatically terminate without advance notice if you fail to comply with any material provision of these Terms. You may terminate these Terms at any time by deleting your user account on the Service and discontinuing use of any and all parts of the Service. Upon termination of these Terms for any reason, you shall immediately cease using the Service.

Governing Law and Venue for Disputes

These Terms, and your relationship with us under these Terms, shall be governed by the laws of the State of New York without regard to its conflict or choice of laws provisions. Any dispute with us, or our parents, subsidiaries, affiliates, officers, directors, employees, agents or affiliates, arising under or in relation to these Terms shall be resolved exclusively through non-appealable arbitration with one arbitrator in accordance with the rules of the American Arbitration Association in New York, NY. If traveling to New York is a burden, you may participate in the arbitration by phone or via document submission to the fullest extent allowable by the arbitrator. Each party will bear their own costs of arbitration unless the arbitrator directs that bearing such costs would be an undue burden and in that case, we will pay for your portion of the arbitration administrative costs (but not your attorneys’ fees).

No Class Actions

You agree to resolve any disputes related to these Terms as an individual and not as a class or join any class. You understand that, in return for agreement to this provision and the dispute provision above, we are able to offer the Service at the terms designated, and that your assent is an indispensable consideration to these Terms.

You also acknowledge and understand that, with respect to any dispute with us, our officers, directors, employees, agents or affiliates, arising out of or relating to your use of the Service or these Terms:

YOU ARE GIVING UP YOUR RIGHT TO HAVE A TRIAL BY JURY; and YOU ARE GIVING UP YOUR RIGHT TO SERVE AS A REPRESENTATIVE, AS A PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE CAPACITY, OR TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY LAWSUIT INVOLVING ANY SUCH DISPUTE.

Severability

If any provision in these Terms is invalid or unenforceable or contrary to applicable law, such provision shall be construed, limited, or altered, as necessary, to eliminate the invalidity or unenforceability or the conflict with applicable law, and all other provisions of these Terms shall remain in effect.

We are also not responsible for failure to meet any of our obligations under the Terms where such failure is due to events beyond our reasonable control.

Data Protection

By placing an order you agree and understand that we may store and process your personal data in accordance with our Privacy Policy. For details on how we use cookies, the type of information we collect, how we use your information and under what circumstances we disclose information, please see our Privacy Policy.

Assignment

We reserve the right to transfer, assign, novate, or sub-contract all or any of our rights and obligations under these Terms provided that your rights under these Terms are not affected. You may not assign, sub-contract or otherwise transfer any of your rights or obligations under these Terms without our consent in writing.

Our Relationship

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and us or our third-party agents as a result of the Term or your use of these Services. You agree that you may not and will not hold yourself out as a representative, agent, or employee of our company, and we shall not be liable for any representation, act, or omission on your part.

Victoria Beckham does not regulate or accept any liability for the supply of services performed by third parties. We recommend that before using third party shippers you check their terms and conditions.

No Waiver

If you breach the Terms and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms.

Entire Agreement

These Terms set forth the entire understanding and agreement between the parties relating to its subject matter. All provisions that should by their nature survive the termination of these terms shall survive the expiration of these terms including, without limitation, the rights and licenses you have granted hereunder, indemnities, releases, disclaimers, limitations on liability, provisions related to choice of law, no class action, and no trial by jury. Any waiver of or promise not to enforce any right under these Terms shall not be enforceable unless evidenced by a writing signed by the party making said waiver or promise.