US Shipping Costs
Deliveries will be sent from our US warehouse Monday – Friday, excluding public holidays
- Ground – 5 to 7 working days Coast to Coast – Free
- Next day – order before 3pm EST – $20
- Same day Manhattan – order before 1pm EST – $55
Same day shipping applies to Manhattan zip codes starting with 100 only. Please note that orders being shipped to Alaska and Hawaii may be subject to delay.
Shipping
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect packages once an order has been processed.
When your order is shipped, we will send you a confirmation email.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched
A signature will be required upon delivery of your order. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.
If you have any questions regarding shipping in the United States, please contact us on +1 310 432 2500 or [email protected]
Returns
When you place an order with us on victoriabeckham.com, you are welcome to return any item(s) using our free returns service, provided you return them within 14 days of delivery.
Items should be returned, unused and with all garment tags still attached. Our branded boxes are considered to be a part of the product and must be returned with the item(s). This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.
Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any returns paperwork.
For assistance please contact us on +1 310 432 2500 or [email protected]
To arrange a return online:
- Please log in to My Account at victoriabeckham.com and click on ‘Orders'. You will see the Return option against orders purchased within 14 days.
- Enclose the returns form with the item(s) you wish to return in the original box.
- Attach the returns label provided to the outside of the box.
- Your item will be collected on your requested day.
To arrange a return with our Client Services team:
- Please fully complete the returns form below, including the order number.
- Enclose the returns form with the item(s) you wish to return in the original box.
- Attach the returns address label provided to the outside of the box.
- Call us on +1 310 432 2500 to arrange pick up.
For assistance, or to request an exchange, please contact us on +1 310 432 2500 or [email protected]
You may return your item(s) to us using your own shipper if you wish. If you do, please return the item(s) within 14 days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the item(s) and will be liable for damage to them until we receive them at our warehouse. Please send your return in the original box. In case of dispute, we also recommend you retain proof of sending.
You should address your return to:
vb online
Stellae International Inc.
c/o VB Returns
1111 Marcus Ave.
Unit 5A Lake Success
NY 11042
Refunds
Refunds will be credited to your original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider
Leatherwear
Our leatherwear is all hand crafted by the finest artisans in Italy and is covered with a one-year manufacturing warranty for problems that occur as a result of production. We cannot be responsible for general wear and tear and any changes that occur due to the nature of the materials used. With regard to exotic skins, the controlled breeding of exotic species is closely monitored and regulated by an international convention for the preservation of endangered species (CITES). Each skin has a traceability file that specifies its characteristics as well as its precise origin.
Eyewear
Our eyewear is handmade in Italy and is covered with a one-year manufacturing warranty, for problems that occur as a result of production.
Shoes
Shoes should be returned unmarked and in their original, undamaged shoe box which is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles will not be accepted.
Faulty Items
Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.
For assistance please contact us on +1 310 432 2500 or [email protected]
