Use of Services
www.victoriabeckham.com (the “Website”) is operated by Victoria Beckham Limited (“we”, “us” and “our”). This is a limited company registered in England with company number 06517802, and VAT number GB 198 6398 32. Our registered office is 33 Ransomes Dock, 35-37 Parkgate Road, London, SW11 4NP.
These terms cover the website and related services in the United Kingdom and Europe only. Delivery services are provided by Carousel Logistics Ltd and shipped via FedEx and DHL.
We currently do not ship outside the United Kingdom, Europe, and the United States of America.
You can contact our client services team on +44 20 7501 1122 or [email protected], Monday – Friday, 10am until 10pm and Saturday – Sunday 12 noon until 8pm GMT - including public holidays.
If you are shopping in the US please refer to the US terms and conditions which apply to your purchase and your use of the website.
Use of Website
We may modify the Terms from time to time at our sole discretion. Please read the Terms and check back often. If you do not agree to any change to the Terms then you must immediately stop using the Services.
Please note that these Terms do not affect your statutory rights as a Consumer. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.
You agree that the information that you provide when you register is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately. We may also change registration requirements from time to time.
We may change, withdraw, or suspend access to the Services (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.
The Services may include links to other websites or resources. We have no control over the content of these websites and are not liable in any way for their content.
Any material that you upload to the Website or which you send to us via any other medium (including all social media) will be considered non-confidential, non-proprietary and we will have the right to use, copy, distribute and disclose to third parties such material for any purpose. We also have the right to disclose your identity to any third party who claims that such material infringes their intellectual property rights or their right to privacy.
We will not be responsible or liable to you or any third party for the content or accuracy of any materials posted by you or any other user of the Services and you agree to be responsible to us for and indemnity us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Services.
We have the right to remove any material or posting you make on the Website at our sole discretion.
Purchase of Products
When purchasing a product using the Services you are making a contract with Victoria Beckham Limited.
You agree that your order is an offer to purchase the product(s) listed in your order to us on the Terms. You agree that an order is engaging in a contract with Victoria Beckham Limited. All orders are subject to our acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We will inform you if we are unable to fulfill your order. We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorisation for payment; shipping restrictions apply to a particular item; the item ordered is out of stock; the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within the Terms.
We are under a legal duty to supply goods that conform with their description on the website.
Please note that we may refuse to process an order that is a multiple of a single product, for example an order for three of the same dress, in the same colour.
We may also refuse to process and therefore accept a transaction for any reason to anyone at any time at our sole discretion. This includes refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
After submitting an order to us, we will send you an order acknowledgment email. This email will include your order number, details of the items you have ordered from us and delivery details. Please note that this email is an acknowledgement of your order and is not an acceptance of your order.
Acceptance of your order and formation of a contract of sale takes place when your order has been dispatched and we have sent you an email confirming this.
When placing an order for the first time, you may be required to or may be offered the option to register with us and complete certain required fields on an order form. Where we ask you to provide and use identifiers and passwords to access restricted parts of the Website, it is on condition that you shall be responsible for ensuring that such identifiers and passwords are kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware or suspect any unauthorised use of your account.
Order status may take up to 1 hour to update after the order has been placed.
Payment will be debited from your card when your order is dispatched.
You can pre-order new season items on victoriabeckham.com and make payment in advance. When you pre-order an item, payment will be taken and your order will be held until we have received the stock. In the product page of pre-order items you will find information regarding expected shipping dates. If your order includes both in-stock and pre-order items, or you purchase more than one pre-order item with different expected shipping dates, items will be dispatched on arrival at the warehouse, however you will incur a single shipping charge. When an item is dispatched, you will receive a shipping confirmation email so that you may track the delivery.
We will store a record of your transactions for a minimum of one year.
Prices shown on the Website are in Pounds, Dollars or Euros and are inclusive of VAT. Prices do not include delivery costs.
All prices and offers remain valid as advertised from time to time. The Pounds, Dollar or Euros price of a product displayed on the Website at the time the order is accepted will be honoured, except in cases of obvious error.
Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.
If you are a customer whose credit/debit card is not denominated in Pounds, Dollars or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. All orders are placed with Victoria Beckham Limited, which is a UK entity. Your card issuer or payment method provider may therefore apply other international bank charges. We have no control and cannot predict the amount of these charges. Please contact your issuing bank before placing your order if this applies to you.
Payment can be made by Visa, MasterCard and American Express. Payment will be debited and cleared from your account upon completion of the order process on the Website. You can also use PayPal, removing the need to enter your credit card details. When you select the PayPal option at checkout, you will be directed to the PayPal site to ‘Log In’ to your PayPal account and review the total amount to pay before clicking ‘Pay Now’. Once you click ‘Pay Now’ your transaction is complete and you will be returned to victoriabeckham.com.
You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
To help ensure that your shopping experience is safe and secure, we use state of the art security systems to encrypt your payment details, making it virtually impossible for the to be read over the internet.
You can save Credit Card details in your account and use them to complete future orders. For your security, you will always be asked to enter your CVV code at checkout. We receive authorization to charge your account once the order is placed and the pending transaction will be settled upon dispatch. For security and fraud prevention, all orders made with a credit or debit card are subject to authorization and our fraud team may ask for further details before an order is processed.
We have the right to cancel your purchase without prior notification. Examples of occasions we may choose to cancel your purchase are: your card details have been flagged by our fraud screening processes or are declined by our fraud screening processed.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Insurance and Delivery
Our delivery and returns representative Carousel Logistics Ltd will deliver your purchases to you using FedEx or DHL.
Ownership of any products ordered by you from us shall pass to you on the date and time of delivery to your nominated address.
We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by us, and transfer of responsibility in the same way.
We shall be entitled to supply your purchases in instalments and each instalment shall be deemed to constitute a separate contract with us, and we shall be entitled to supply only part of an order.
When your order is shipped, we will send you a confirmatory email, which will include your tracking number. You can track and trace your order using this link. Order status may take up to 1 hour to update after the order has been placed.
A signature will be required upon delivery of your order.
Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.
When placing your order please ensure that the billing and shipping address details are correct as we are unable to redirect packages once an order has been processed.
To contact us regarding shipping in the United Kingdom and Europe, you can call us on +44 20 7501 1122 or email us on [email protected].
Delivery Costs and Times
We deliver Monday to Friday excluding public holidays.
UK Shipping Costs
- Next day – order before 4.30pm GMT – £7
- Collect in store – shop online and we will contact you once your order is ready – Free
- Same day Greater London – order before 1pm GMT – £25
- Same day shipping applies to Greater London only. A delivery representative will confirm a 2-hour window
Victoria Beckham store
36 Dover Street
+44 20 7042 0700
Open 11 – 7pm Monday to Saturday and 12 – 5pm Sunday
Europe Shipping Costs
Next day – order before 3.00pm GMT – €22
We ship to the following countries:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Holland, Norway, Switzerland.
Please note the next day service applies to all major European cities, with outlying areas taking an additional day. Deliveries to Norway and Switzerland may be subject to customs delays outside of our control.
Deliveries to Norway and Switzerland may be subject to customs delays outside of our control.
We ship on a on a DDP basis, so no additional customs or import charges will be applicable to your delivery.