Returns

When you place an order on victoriabeckham.com, you are welcome to return any item(s) using our free returns service, provided you return them within 14 days of delivery.

Items must be returned in their original condition with all garment tags attached in the branded packaging provided. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused.

VictoriaBeckhamxEstéeLauder beauty products must be returned unused, unopened, and in their original packaging or they will not be accepted.

Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any returns paperwork.

For assistance or to request and exchange please contact us on +44 20 7501 1122 or [email protected]

To arrange a return online:

  • If you have an account with us, please log in to 'My Account' at victoriabeckham.com and click on ‘Orders'.  You will see the Return option against orders purchased within 14 days.
  • Enclose the returns form with the item(s) you wish to return in the original box.
  • Attach the returns label provided to the outside of the box.
  • Your item will be collected on your requested day.

To arrange a return with our Client Services team:

  • If you don't have an Account with us, or would rather return your item with our Client Services team, please fully complete the returns form below, including the order number.
  • Enclose the returns form with the item(s) you wish to return in the original box.
  • Attach the returns address label provided to the outside of the box.
  • Call us on +44 (0)20 7501 1122 to arrange pick up.

For assistance, or to request an exchange, please contact us on +44 (0)20 7501 1122 or [email protected].

You may return your items to us using your own shipper. If you do, please inform us within 14 days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send

vb online 
Carousel Ltd Distribution Centre 
Unit 2
Upperfield Road 
Sittingbourne, 
Kent 
ME10 3AG

Refunds

Refunds will be credited to your original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider

Leatherwear

Our leatherwear is all hand crafted by the finest artisans in Italy and is covered with a one-year manufacturing warranty for problems that occur as a result of production. We cannot be responsible for general wear and tear and any changes that occur due to the nature of the materials used. With regard to exotic skins, the controlled breeding of exotic species is closely monitored and regulated by an international convention for the preservation of endangered species (CITES). Each skin has a traceability file that specifies its characteristics as well as its precise origin.

Eyewear

Our eyewear is handmade in Italy and is covered with a one-year manufacturing warranty for problems that occur as a result of production.

Shoes

Shoes should be returned unmarked and in their original, undamaged shoe box which is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles will not be accepted.

Faulty Items

Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.

Cancelling Your Order

If you are based in the EU, you have the right to cancel your order with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 , but need to notify us of your decision to do so within 14 days from the day after the day on which you receive the last item in your order.

To exercise the right to cancel, please inform us by email to: [email protected] 

On receipt of your notice of order cancellation, client services will contact you with return instructions. Please complete the returns form that you received with your order, and include it with your return so we can process your refund promptly.

Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the ICACRs.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at vb online Carousel Ltd Distribution Centre , Unit 14,a Upperfield Road, Sittingbourne, Kent ME10 3UP , and you retain proof of sending, in case of a dispute.

All items must be returned unused, in their original condition and from the country that the order was delivered to.

We will refund the full value of your order, including standard shipping costs, within 14 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

For assistance please contact us on +44 207 501 1122 or [email protected]